Terms & Conditions

We really hope you will enjoy shopping with us at gibsonsonline.ie.

We hope you will find our website easy to use, and we aim to make your shopping experience simple and stress-free.

The terms and conditions outlined below are in place to ensure you can shop with ease and confidence.

If you continue to browse and use this website, you are agreeing to comply with and be bound by our terms and conditions of use. If you do not wish to accept our terms and conditions, you may decide not to use the site or you may contact us for further information.

gibsonsonline.ie is operated by Gibson Farm Services Limited. The term “gibsonsonline.ie” or “Gibson Farm Services Limited”, hereinafter referred to as “We”, “Our” or “Us” refers to the owner of the website whose registered office is located at Mageestown, Raphoe, Co Donegal, F93 F37, Ireland. Our Company Registration Number is 362646, and VAT Number: IE6382646N.

The term “you” refers to the user or viewer of our website.

DISCLAIMER

When placing an order on this site, you are required to accept our Terms & Conditions. The content of this website is subject to change without notice. Additionally, Gibson Farm Services Limited does not guarantee that the information provided on our website is accurate, complete or current. Your use of any information or materials on this website is entirely at your own risk, for which Gibson Farm Services Limited shall not be liable. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data, loss of income or profits, or loss of or damage to property and third party claims arising out of or in connection with the use of this website. It is your responsibility as the user to ensure that any products or information available through this website meet your specific requirements.  Our liability in relation to any product is strictly limited to the purchase price of that product.

Through this website you may be able to link to other websites which are not under our control. We have no control over the mature, content and availability of those sites. Any links included on our website does not necessarily imply a recommendation or endorse the views expressed within them.

Any unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use shall be governed by and construed in accordance with the laws of Ireland.

We make every effort to keep our website running efficiently; however we take no responsibility for, and will not be liable for, the website being temporarily unavailable or any other technical issues beyond our control.

We reserve the right to change our policies in relation to the use of our website at any time and with immediate effect.

PRODUCT INFORMATION

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, performance, suitability or fitness for a particular purpose of any information or materials found or offered on our website. You, as the user, acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

All product imagery, descriptions, videos & supporting materials published on our website are provided for illustrative purposes only. Whilst we do make every effort to ensure the accuracy of this information, customers must refer to product instructions provided by the manufacturer prior to use. Products advertised for sale on our website should be used in accordance with safety instructions, safety data sheets, and guidelines and in compliance with any relevant regulatory requirements. Any information provided is not intended to be comprehensive.

ORDERS

A contract between gibsonsonline.ie and the customer will exist once an order has been accepted, processed, dispatched and delivered

All online orders must contain a valid email address, which the customer needs to have access to. When an order is placed on our website, we will send an email confirmation detailing the items purchased and price paid including any delivery charges.

If there are any issues with processing your order, our staff will contact you via the email address and/or phone number provided. It is important to note that if we are unable to contact you, your order will be placed on hold until we can resolve the issue.  

We cannot accept responsibility for any missed communication due to incorrect details being entered when placing an order. It is important to carefully check your basket details and order summary before submitting your order. We also reserve the right to accept or reject any order at our discretion.

CANCELLING ORDERS

When purchasing online, you as the consumer have a statutory right to return a product (with some exclusions) within 14 days.

You may cancel an order before it has been dispatched by contacting us by phone on 074 91 45145 or email gibsonsonlineorders@gmail.com. If your order has already been dispatched, you can return the items to us and a refund will be arranged (excluding the delivery cost).

For further information on how to cancel an order, please refer to our Returns policy for full details: www.gibsonsonline.ie/delivery-returns

RETURNS

Please refer to our Returns Policy www.gibsonsonline.ie/delivery-returns for full details on how and when to return items purchased on the site.

AVAILABILITY & DELIVERY

We will make every effort to dispatch your order as soon as possible after your order is placed. Our aim is to have your order delivered to you within 3 - 5 working days where possible; however delays may sometimes occur that are outside of our control. Any dates specified for delivery are estimated only. Parcels will be delivered by either DPD or Fastway, while pallets will be handled by a network carrier. All products are subject to availability, and should we experience any issues with stock availability, we will notify the customer within 24-48 hours of the order being placed.

PRICING

The price of the goods is displayed in your basket at the time you place your order, and is deemed to be the “price”.

We try our best to ensure no pricing errors occur on the website. However, should a pricing error occur we reserve the right to contact customers notifying you of the error and any corrective action needed.

We reserve the right to amend pricing (up or down) to account for any changes to pricing from supplier, new taxes or duties imposed on us.

DATA PROTECTION

In order to provide a satisfactory service, we do need to collect some information as you use our site.

Data collected on the website for transactional purposes is required to ensure we can process online orders.

Data collected on the website for marketing purposes is clearly stated with customers given the opportunity to opt-in, should you wish to receive on-going marketing communications from us.

PAYMENT

Payment for goods on gibsonsonline.ie may be made using debit card. Our site has SSL certification which means that any data entered is encrypted, so that only the intended recipient can access it. 

COOKIE POLICY

A cookie is a small text file that may be stored on your computer or mobile device that contains data related to a website you visit. On our website we may use cookies to “remember” your actions or preferences to help improve your shopping experience.

QUERIES

If you have a query in relation to your order, or if you are unhappy with our service, please contact us on gibsonsonlineorders@gmail.com or on 074 91 45145 and we will respond to you as soon as possible.